Can't see full tournament prize structure on PokerStars tablet? Solution here

Recently, a user posted on Reddit's r/poker subreddit about an issue when using an iPad or tablet to log into PokerStars and participate in tournaments. After registering and entering a tournament, they were unable to find the full prize structure information. A screenshot posted by the user shows that during the tournament interface, only the specific amount for first place is visible, while the prizes for other positions and the total prize pool remain unknown. The user was confused and tried clicking various buttons but to no avail.

In fact, this issue is relatively common on PokerStars' mobile (tablet/phone) versions. The desktop client usually provides a complete prize distribution table in the tournament lobby or tournament info tab, but the mobile interface is streamlined. Below are several possible steps for players encountering similar problems:

1. Check in advance in the Tournament Lobby

• Before registering: Click on a tournament in the lobby; a page with "Info" or "Details" will usually pop up, listing the full prize structure (including prizes for each position and the total prize pool). It is recommended to take a screenshot of the prize table before signing up.
• Already registered but not started: In the "My Tournaments" tab, click on the tournament you have registered for; you may also find an "Info" entry there.

2. Look during the tournament

• Click the menu button: During the tournament, there is usually a menu icon (three horizontal lines or a gear) on the right side or top of the screen. After clicking it, look for "Tournament Info" or "Prizes" options.
• Leaderboard or player list: In some versions, clicking the "Prizes" tab at the top of the player list may also show the remaining prize distribution.
• Pull to refresh: Try swiping up or down on the tournament info panel; sometimes the hidden prize table requires scrolling to fully display.

3. Return to the Lobby to check

• If the tournament has already started and there is no direct entry in the interface, you can temporarily switch to the tournament lobby, find the ongoing tournament (usually marked as "In Progress"), and click its info page again. Although returning to the lobby may mean the tournament continues running in the background, this operation does not affect the game.

4. Contact Customer Support or Refer to Help

• If none of the above methods work, it is recommended to use the "Help" or "Contact Customer Support" feature within the PokerStars client to get official guidance for the current version. Different versions (iOS, Android, Tablet-specific) may have slightly different interfaces.

Tips

• The UI of PokerStars on mobile is frequently updated, and the location of certain features may change. If you encounter issues, try updating the app to the latest version.
• Players can also use a browser to view the complete prize structure on the PokerStars website's tournament page, then return to the tablet game.

We hope the above methods help players with the same confusion. If you still have questions, feel free to describe your specific version number in the community for more precise answers.